Voice messages matter.
Automation has to earn trust.
Coaching buyers often use voice messages when the topic is personal, emotional, or complex. Wagent now understands those notes and continues the same conversation naturally in text.
Voice carries context text can miss.
A voice message can reveal hesitation, urgency, confusion, and buying intent in a way a short text reply often cannot. For coaching offers, this matters because the prospect is usually not buying a commodity. They are deciding whether they trust the person, the process, and the next step.
That makes reliable transcription important. Wagent keeps generated replies in text so they remain clear, reviewable, and consistent with the setter instructions already configured for the account.
“Voice automation should not be a gimmick. It should help a qualified conversation feel clearer, warmer, and easier to continue.”
How Wagent handles voice today.
When a lead sends a voice note on Instagram, WhatsApp, or Telegram, Wagent securely downloads the attachment, detects the spoken language, and transcribes it. The transcript enters the same conversation memory, knowledge base, qualification rules, and reply-delay workflow as ordinary text.
Wagent then replies in text. If the audio is unavailable, unclear, or too long, it asks for a shorter note rather than inventing an answer. The owner can still take over from the live inbox at any time.
What the live workflow protects.
- Automatic language detection across common mobile audio formats.
- Hard file-size and duration limits to prevent abusive uploads.
- No permanent raw-audio storage inside Wagent's message workflow.
- A safe fallback when the transcription cannot be trusted.
Common questions.
Let prospects speak naturally. Wagent keeps the conversation moving.
Voice-note understanding is included for connected Instagram, WhatsApp, and Telegram accounts.